Strict & Enforced Late/ Cancellation Policy

 

Your appointment is very important to us, it is reserved for you. But please understand that when you cancel your appointment without giving enough notice, we miss the opportunity to offer clients that is on our waiting list to receive services.

We understand that sometimes scheduling adjustments are necessary; therefore, we respectfully request a minimum of  24 hours notice for cancellation to avoid a $25 fee. 

 

The $25 fee will be the same for NO SHOW appointment as well.

 

We try our best to call & confirm your appointment but please understand it is your responsibility to remember your appointment dates and times to avoid late arrivals or missed appointments. 

 

We do request that you show up on time & be ready for your appointment. If you're running late, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.

 

If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!  

We very much appreciate your business and compliance with our policies.  See you soon!

 

Return Policy

All sales & services are final. We do not accept returns.

 

Gratuities

Tipping is left to the discretion of our clients.  Tips cannot be added to credit card charges.  Gift certificates do not include gratuities.